RETURN POLICY
Last updated June 14, 2023.
At Impact Impress, we strive to provide high quality email marketing services to meet the needs of our customers. However, we understand that situations may arise where customers may request a refund. Below is our refund policy:
Satisfaction guaranteed
Our priority is the satisfaction of our customers. If for any reason you are not satisfied with our email marketing services, please contact us within the first 30 days after the start date of the service to request a refund.
Review of cases
We will evaluate each case individually to determine if a refund is appropriate. We reserve the right to request additional information or evidence to support your reimbursement request.
Valid reasons for reimbursement
Requests for reimbursement will be considered valid in the following cases:
- Failure of Impact Impress to comply with the terms of the contract.
- Unforeseen technical problems that prevent the proper use of our services.
- Substantial and reasonable dissatisfaction with the quality of our services.
Exclusions
The following cases are not eligible for reimbursement:
- Changes in customer circumstances or business decisions that affect the need for or use of our services.
- Cancellations made after the first 30 days of the service start date.
- Lack of cooperation or communication from the client that impedes the progress and fulfillment of the service.
Reimbursement request process
To request a refund, please send an email to our support team clearly stating the reason for your request and providing the necessary information to evaluate your case. We commit to respond to your request within 15 business days and to issue a refund if approved.
Form of reimbursement
Approved refunds will be processed using the same payment method used for the initial purchase. Please note that processing times may vary depending on the payment service provider and your financial institution.
If you have any questions or would like to talk to us about these legal terms, please do not hesitate to contact us at
Address: Mexico City, Mexico
E-mail: info@impactimpress.com
Phone: +1 888 742 0163